شحن
🚚 Link Metal CNC — Shipping Policy
Overview
We ship worldwide to nearly every country across the globe. We work with major trusted international carriers to ensure your package arrives quickly and securely. All orders are shipped from our warehouse in China, unless otherwise marked as Overseas Warehouse stock.
Order Confirmation
After you successfully place an order, you will receive an email confirmation from us. If you have any special requests regarding your order, please contact us at info@linkmetalcnc.com as soon as possible before your item enters the processing stage.
Order Processing Time
After your order is confirmed and full payment is received, please allow 5–7 business days for order processing. During this period, we carry out strict quality control inspections and ensure all items are properly packaged before shipment.
Note: We do not process or ship orders on Sundays or the following Chinese public holidays:
- Chinese New Year (Spring Festival) — typically 7–14 days
- National Day Golden Week (October 1–7)
- Labour Day (May 1–5)
- Other statutory public holidays as announced
Orders placed during holiday periods will be processed on the next available business day. We will notify you by email if your order is affected by a holiday delay.
Pre-Sale / Back-Order Items
For pre-sale products, the estimated availability date will be confirmed with you before payment. Once you confirm the estimated date and complete payment, order cancellation during the waiting period is not accepted, as the order is submitted to our factory for production immediately.
Shipping Options & Estimated Delivery Times
📦 Laser Accessories
🔧 Laser Machines & High-Value Equipment
All delivery times are estimates only and are not guaranteed. Actual delivery dates may be affected by flight schedules, weather conditions, customs processing, or other external factors beyond our control. Please refer to your tracking information for the most accurate delivery updates.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. If you have not received tracking information within 3 business days after your expected dispatch date, please contact us at info@linkmetalcnc.com.
Customs, Duties & Taxes
Link Metal CNC ships internationally. Your order may be subject to import duties, customs fees, VAT, or other taxes levied by your destination country upon arrival.
- These charges are the sole responsibility of the buyer/recipient.
- We are unable to predict or control these fees, as they vary by country and shipment value.
- We strongly recommend checking with your local customs authority before placing an order if you have concerns about potential import charges.
- Link Metal CNC will not be responsible for any delays caused by customs clearance procedures.
⚠️ Important: We declare the accurate value and description of all shipments on customs documents. We are unable to falsify customs declarations (e.g., mark items as "gift" or undervalue items) upon request.
Receiving Your Package — Important Notice
When your package arrives, please inspect the outer packaging carefully before signing for it.
- If the packaging shows visible damage, crushing, or tampering, please:
- Take clear photos of the packaging and the damage before opening.
- Note any damage on the carrier's delivery receipt / POD (Proof of Delivery).
- Contact us at info@linkmetalcnc.com within 48 hours of receipt with your photos and order number.
- Failure to document damage at the time of delivery may affect your ability to file a claim.
Lost or Damaged Packages in Transit
If your package is lost or severely damaged during transit:
- Please contact us at info@linkmetalcnc.com with your order number and tracking details.
- We will work with the carrier to investigate and file a claim on your behalf.
- Resolution (replacement or refund) will be offered once the carrier's investigation is complete, typically within 7–15 business days.
- For packages confirmed as lost by the carrier, we will arrange a replacement shipment or full refund at no additional cost to you.
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate at the time of order. Link Metal CNC is not responsible for packages lost, delayed, or returned due to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply for re-delivery.
Contact Us
For any shipping-related questions, please reach out to us:
- 📧 Email: info@linkmetalcnc.com
- 📱 Tel / WhatsApp: +86 186 6899 1575
- 🏢 Address: C-500, Aosheng Building, High-Tech Zone, Jinan, Shandong, China 250000
Last updated: June 2026